Ombudsman
Akimzhanov Amzi Akimzhanovich

Ombudsman of Alatau Zharyk Company JSC
According to the Ombudsman Regulation (hereinafter - the Regulation) of “Samruk-Energy”
JSC, the Ombudsman is a person appointed by the Board of Directors of the Society, whose role
is to advise employees who have approached him and to assist in resolving labor disputes,
conflicts, problematic social and labor issues, as well as in adhering to the principles of the
Company's Code of Conduct. In accordance with the Regulation, the main tasks of the
Ombudsman are to assist in resolving labor disputes, conflicts, problematic social and labor
issues, as well as in adhering to the principles of business ethics by employees, helping to
improve the rating and image of the Society, early warning, and settlement of disputes and
conflicts. The Ombudsman is obliged to ensure the anonymity of the employee, official, who has
reported a violation of the provisions of the Code of Conduct, the laws of the Republic of
Kazakhstan, and internal regulatory documents of the Society. In case of illegal actions by
officials and other employees of the Society, please contact by phone: +7 701 712 70 10.
Ombudsman Regulation (pdf.)

Main Functions of the Ombudsman
- Advising employees, participants in labor disputes, conflicts, and providing them assistance in
developing a mutually acceptable, constructive, and feasible solution with respect to the
legislation of the Republic of Kazakhstan, including maintaining confidentiality when necessary;
- Assisting in resolving problematic social and labor issues of the Fund's employees and
organizations, as well as in adhering to the principles of business ethics by the Fund's employees
and organizations;
- Developing recommendations for individuals involved in a dispute, conflict, or problematic
situation to resolve conflicts (disputes);
- Advising officials of the Fund and organizations on resolving and preventing conflicts
(disputes) of a systemic, legal, and organizational nature, as well as on issues of adhering to the
principles of business ethics;
- Submitting to the relevant bodies and officials of the Fund and/or organizations identified
problematic issues of a systemic nature requiring their appropriate decisions (comprehensive
measures), proposing constructive suggestions for their resolution.
- Proposing improvements to the internal regulatory documents of the Fund within their
competence;
- Taking other measures of a recommendatory nature, including those aimed at restoring violated
rights and legitimate interests.
Email:
Ombudsman of “Samruk-Energy” JSC - This email address is being protected from spambots. You need JavaScript enabled to view it.
Ombudsman of “Samruk-Kazyna” JSC - This email address is being protected from spambots. You need JavaScript enabled to view it.
(all communications are confidential)